Refund policy

Return, Exchange & Refund Policy

At Mother & Sons, customer satisfaction is our priority. If you are not satisfied with your order, receive a product that does not meet your expectations, or simply change your mind after receiving your parcel, we are happy to assist you with a return, exchange, or refund.

Return & Exchange Period

You may request a return, exchange, or refund within 5 days of receiving your order.

Return & Exchange Process

  1. Contact us through our official WhatsApp number or email within 5 days of receiving your parcel.

  2. Our customer support representative will guide you through the process.

  3. Pack the product securely and book the return parcel through TCS Courier.

  4. Share the TCS tracking slip with our team.

  5. Once the tracking slip is received, we will process your exchange request and dispatch the replacement product as quickly as possible.

Refund Policy

If you choose a refund instead of an exchange:

  • The product must be returned in its original condition.

  • Delivery charges are non-refundable.

  • A processing and payment handling fee of 4% will be deducted from the order amount.

  • The remaining amount will be transferred to your provided bank account or payment account after the returned parcel is received and verified.

Conditions

  • Requests must be made within 5 days of delivery.

  • Products should be unused and in reasonable condition.

  • Refunds and exchanges are processed after receiving and inspecting the returned product.

Need Help?

For any return, exchange, or refund request, please contact us through our official WhatsApp number or email.

Our customer care team will gladly assist you throughout the process.

Thank you for shopping with Mother & Sons 💛